Comments on: Returning Xbox 360 Process – Due to 3 Red Rings

By: Eunos

Eunos — Thu, 28 Jan 2010 15:45:00 +0000

I had this experience before, but it seems to be momentary… after 2 months, this simply disappeared. My experience with XBox is rather ok although there are a few of these glitches that takes the joy of game playing.

By: rcjc1984

rcjc1984 — Mon, 21 Sep 2009 09:04:35 +0000

between me and my brother we have had over ten xbox 360 consoles
i have had to return 6 so far and my brother has had 4 replacements
1 of which came to us with a faulty disc tray
im currently packing my 7th console to be replaced
at this rate our Â£200 consoles have cost microsoft well in excess of Â£1000
if the poblem has been solved with the the elite why do they replace them with with a model they know will fail eventually to go through the send and retun routine again and again

By: free xbox

free xbox — Sun, 16 Aug 2009 00:49:45 +0000

the process microsoft have for getting fixed is pretty good, it’s just dissapointing so many of them break so often. Between three of us in my house we have had 4 or 5 that have broke!

By: john

john — Thu, 08 Jan 2009 13:29:52 +0000

Sorry to hear you’re experience did not go well. No doubt in hind-sight a few things could have been done better by MS, but they released their first gen console well before Sony which is helping them now. It’s a tough business decision that I think was right.

By: Einstein

Einstein — Wed, 07 Jan 2009 20:09:40 +0000

Mine didnt go near as well. I sent it in but the game was stuck in it, it would not open. I got an all clear you console has been repaired and shipped, then when the Tracking numbered box finally arrived it was only the game. Its been 2 weeks more now and Ive called every other day or so and still nothing new. they dont know where it is, they dont know anything but they keep saying its been sent back(the game) so finally I said look on the invoice, it says 1 pound, the xbox was 7 pounds. I simply got the game. Ohh they said, well the computers are down so call back in 72 hours, or we dont have that info yet sir please call back give us 1-2 weeks to get back to you. etc. and YES I had some foreign people on the phone, some of which were ok and some were seriously completely not understandable. for instance I just got off the phone with a nice lady who I had to ask to repeat everything around 2-3 times and then just before I understood the sentence she would change what she was saying and we would start all over again. Furthermore, its due to MS shoddy equipment in the first place that they need repairs. Who ever heard of a gaming machine that runs the disk the entire time you play, they were asking for trouble, also for about .50 cents its been proven they could have avoided the most common 3 rings of death problem. so for 2 quarters they could have saved us all a lot of grief. I know a few people on their 3-4th xbox, what a crock of crap, you dont hear about any other gaming console in history performing so poorly. I do love the games I just wish they would have had a little bit of foresight. You see it was their original intent for the machines to break down rapidly so you would be forced to buy another, its only after MANY LAWSUITS that MS was forced to admit what they did and repair the faulty machines. Hell we have all been suffering with poor software for years from microshaft. Like Win2000, WinMe, and Win vista. All horrible OS force fed as the newest and best. Put XP on a system then put vista on the same system, you will have worse performance and slower everything with vista, people need like double the memory and processor speed just to run vista half way decent. I upgraded to vista and my machine acted like I installed the first windows and took out all my memory. Microsoft Sucks and just because you enjoyed being without your gaming system for a month doesnt make it right. Furthermore the 1 month free of live is for the 1 month you lost when the dang machine was gone so you basically got nothing but some other guys machine back and an inability to play games for a month…..

By: David

David — Wed, 25 Jun 2008 19:57:20 +0000

Thanks for putting this process online. I was at work when my 14 y.o. son called me and told me about the Xbox 3 red ring issues. I found this site, sent it to him, had him print it out, and he was able to find the serial number, etc. so we can start moving on getting our unit fixed. Unfortunately, the MSFT site was kind of stinky on how to go about this process- your explanation is cleaner and much more understandable.

By: Steve

Steve — Sun, 23 Dec 2007 14:36:18 +0000

Different s/n’s usually means you got someone else’s machine, so you didn’t have to wait for yours to be repaired and sent back; as soon as yours came in, you got the first available already-repaired unit. This speeds up turnaround time considerably. This is common practice in repairing high volumes of identical machines.