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For just over a week now I have not been able to get my VOIP phone to work. So I finally gave ViaTalk a call and they said they change their configurations all the time for improvements and fixes. Apparently their latest fix causes issues with all models of the Netopia router.

Their support guy (very helpful BTW) gave me this information which seemed to helped my phone get back connected.

You need to setup the following pinholes (aka port forwards) to your PAP2 adapter.

Ports: 53, 5060-5100, and 10000-20000

Login into your control panel on your Netopia router and click on Expert Mode.

Click “Yes” to enter into expert mode. Then click on the Configure button at the top of the screen. Next go into Advanced and choose Pinholes.

Then just add each of the ports and ranges for both TCP and UDP. So you’ll have two pinhole entries for each port(s) forward.

Hope this helps some one get their phone back online. And ViaTalk please feed free to add this to your help section.

UPDATE: This seemed to only be a temporary solution. It stopped working again after about 4 days. I ended up purchasing a new router which seemed to have fix the problem.

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